FAQ

Frequently Asked Questions

Where can I find product details?

Each product page should list the information that applies to that specific item, including available sizes, colours, materials, fit, care instructions, and whether it is made to order. Please contact us before purchasing if any detail is missing or unclear.

When will my order arrive?

Processing and delivery times vary by product, destination, and carrier. Review the estimate shown during checkout and in your order confirmation. Tracking information is provided when it becomes available.

How do I choose a size?

Use the size information shown on the product page. Fit can vary by item, so please contact us before ordering if you need help choosing.

What is your return or refund process?

Review the refund and return information available from the store footer before placing your order. For help with an existing order, contact us and include your order number.

Can I receive service in French?

Yes. Customer service is available in English and French.