Shipping Policy

Last updated: July 19, 2026

Rates and delivery information

Available shipping destinations, methods, charges, and any delivery estimates are shown at checkout based on the items in your cart and the delivery address.

Order preparation

Some products are prepared after an order is placed. Preparation and fulfillment times vary by product and provider. A fixed production or delivery time is not guaranteed unless it appears at checkout or in your order confirmation.

Tracking

When tracking is provided by the carrier, it will be sent to the email address associated with the order.

Address changes

Please review your delivery address before completing checkout. Contact us promptly at vertexoriginstudio@gmail.com if a correction is needed. We will try to help, but an address change cannot be guaranteed after processing begins.

Duties and taxes

International orders may be subject to duties, taxes, or carrier charges depending on the destination. Amounts collected at checkout are shown before purchase. Additional charges imposed by a carrier or customs authority may remain the customer’s responsibility, except where applicable law provides otherwise.

Missing, damaged, or delayed shipments

Contact us at vertexoriginstudio@gmail.com with your order number and the relevant details. We will review the order and available carrier records and provide the remedy required by applicable law.

This policy does not limit any mandatory consumer rights.