Return & Refund Policy

Last updated: July 19, 2026

Contact us before returning an item

Email vertexoriginstudio@gmail.com with your order number and the reason for your request before sending anything back.

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, differs materially from what was ordered, or an item is missing, contact us with the order number, a description of the issue, and photographs where useful. We will review the request and provide an appropriate repair, replacement, refund, or other remedy as required by applicable law.

Preference-based returns

Eligibility for a return based on change of mind, fit, size, or colour preference depends on the item’s condition, whether it was personalized or prepared to order, and the circumstances of the request. Written return authorization is required before an item is sent back.

Return condition

Unless the reported issue requires examination after use, an approved return should be unused and unworn and should include its original identifiers and packaging where reasonably available. Items sent without authorization may not be traceable or processable.

Return shipping

Responsibility for return shipping will be confirmed during the review. Vertex Origin Studio will cover return shipping where required by law or where the return results from our error or a verified product defect.

Refunds

Approved refunds are issued to the original payment method after the return or claim has been reviewed. The time for the credit to appear can depend on the payment provider.

Cancellation requests

Contact us promptly if you need to request an order cancellation. Cancellation cannot be guaranteed after processing or preparation has begun.

Consumer rights

Nothing in this policy limits mandatory consumer rights or legal warranties that apply to the purchase.