Privacy Policy

Last updated: July 19, 2026

1. Scope

This policy explains how Vertex Origin Studio handles personal information when you use our online store, contact us, or place an order.

2. Information we may collect

Contact and delivery information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, such as products selected, order history, payment status, refunds, and delivery details.
Account and communication information, when you create an account or contact customer service.
Technical and usage information, such as device, browser, IP address, pages viewed, and interactions with the store, where collected through the platform, cookies, or similar technologies.
Marketing preferences and consent records, when applicable.

3. How information may be used

Personal information may be used to operate the store, process and deliver orders, provide customer service, prevent fraud, administer payments and refunds, maintain records, improve the store, communicate with you, and meet legal or regulatory obligations.

4. Service providers and disclosures

Information may be shared with service providers that support e-commerce hosting, checkout, payment processing, production, fulfillment, shipping, customer service, analytics, security, or other store operations. Information may also be disclosed when required by law, to protect rights or safety, or in connection with a business reorganization. These parties may process information outside Québec or Canada.

5. Cookies and similar technologies

The store may use essential cookies and, depending on the store configuration and your choices, analytics or other technologies. Browser controls and any available privacy controls can be used to manage certain technologies. Disabling essential cookies may affect store functions.

6. Retention and safeguards

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, for legitimate business needs, and to meet legal obligations. We use reasonable administrative, technical, and organizational safeguards appropriate to the information, but no system can guarantee absolute security.

7. Your choices and privacy rights

Subject to applicable law, you may request access to or correction of personal information, withdraw consent where consent is the legal basis, or ask questions about how information is handled. Some information may need to be retained or continued to be used where permitted or required by law.

You may unsubscribe from marketing emails using the link in the message or by contacting us.

8. Third-party services

The store is hosted on Shopify and may use other third-party services. Their own privacy notices may apply to information they process independently.

9. Changes to this policy

We may update this policy to reflect changes to the store, our practices, or legal requirements. The current version will be posted on this page.

10. Contact

For privacy questions or requests, email vertexoriginstudio@gmail.com.

Vertex Origin Studio, Québec, Canada.